Return & Warranty

We’re here to make your return experience as smooth as possible. Please follow the steps below:

a) Select the item(s) you wish to return or report under warranty.

b) Choose the reason for the return.

• For a warranty claim, please select "Warranty Claim" and add a note describing the issue.
• Please attach clear photos of the product showing the problem.

c) Accept the terms and submit the form.

You'll receive a prepaid return label on your email.

Once approved, the process is the same as above in terms of shipping.

• There will be no deduction from your refund.
• Once received, you will be reimbursed.

• Pack the items in their original packaging.
• Print and attach the return label sent by us to the outside of the package.
• Choose one of these two options:

a) Drop the package off at a Pick-Up Point, you can find your nearest pick up point on the label.

Once the package is in transit, both you and our team will receive a tracking number for updates.

Once your return is in transit, you'll receive:

• A tracking number via email or on a paper receipt (depending on the delivery company).
• We’ll email you again once your return or warranty item has been received in our warehouse, inspected, and processed.

Please allow 2–3 business days for processing once the return arrives at our warehouse.

If there are any issues (e.g. wrong items returned or damage), we’ll contact you via email.

• After your return or warranty claim is inspected and approved by our quality team, we’ll initiate your refund.
• Please allow 5–10 business days for processing.
• Refunds are issued to your original form of payment.
• Once the refund is initiated, it may take 1–3 business days for the amount to appear in your account.

You’ll receive a confirmation email when your refund has been successfully processed.

If you need help at any step, don’t hesitate to contact our CUSTOMER SERVICE - We are happy to help you.